Why Join Innovive?
At Innovive, we understand that our success and continued growth wouldn't be possible without a dedicated, passionate, hardworking, and talented team. If you relish the challenge, thrive on finding solutions, and love being a part of a fast-growing company, we would like to hear from you.
Innovive is an equal opportunity employer offering full benefits, a casual work environment, and
a high focus on career growth.
Paid Time Off
Paid Holidays
Medical
Dental
Vision
Life Insurance
Disability Insurance
FSA
HSA
401k with company match
EAP
Employee Discounts
Open Positions
Animal Care Technician - Boston, MA & San Francisco, CA
Innovive is a consistently growing B2B manufacturing company serving the biomedical research industry. We value hard work and credit the team for our success. We are looking for an Animal Care Technician. This entry-level position reports to the Manager Vivarium Solutions, and is responsible for the daily care of research animals, including feeding, watering, cage changing, maintaining a clean work environment, and monitoring the overall health of the animals. This role requires a passion for animal welfare, dedication to providing clean living spaces, and flexibility in a fast-paced and dynamic work environment. You will function as part of a team, and your contribution will be valued. Position Responsibilities: ● Perform routine animal husbandry (cage change, food/water, health monitoring). ● Prepare and submit records, census sheets, room logs, cage cards, and inventories. ● Sanitize and decontaminate all areas of the facility. ● Follow room entry order and biosafety procedures. ● Dispose of waste following appropriate SOPs and waste streams. ● Receive, identify, and properly house incoming animal shipments according to SOPs. ● Maintain animal racks and support equipment. ● Assist with ordering, receipt, and stocking of all supply inventories. ● May perform basic animal health treatments with direction from the veterinary staff. ● Understand and follow SOPs, safety procedures, and quality assurance guidelines for animal care at all levels of biohazard containment (BSLI and BSLII). ● Perform daily animal health surveillance checks and report any abnormal conditions of either the animals or the animal room environment to client, veterinary staff, and direct supervisory staff. ● Maintain a daily animal cage census in assigned animal rooms. ● Humanely euthanize animals as requested or required. ● Perform other duties under supervision, as assigned. Qualifications & Skills: ● Manual dexterity, ability to write legibly and ability to operate a computer (Office, Gmail) and telephone. ● Ability to perform duties and responsibilities with minimal supervision. ● Ability to understand light to moderately complex SOPs and protocols. ● Must be able to lift a maximum of 50lbs; bend, stoop, climb, and stand for a prolonged periods of time. ● Be able to wear full Personal Protective Equipment for several hours per day (face mask, coveralls, gloves) Education & Experience: ● Must have a high school diploma or equivalent. ● Animal husbandry experience preferred. ● Experience in animal care and/or research involving mammals. Schedule: ● Weekend and holiday work is required in this position; in addition to, extra hours during emergency situations and for study related activities. ● Schedules will be: Sunday – Thursday or Tuesday – Saturday Location: San Francisco, CA and Boston, MA Compensation: Salary commensurate with experience and highly competitive within industry. Employment Type: Full-time, Hourly (Non-exempt)
Customer Service Representative - South Dakota
Job Summary: Innovive is a consistently growing B2B manufacturing company serving the biomedical research industry. We value hard work and credit the team for our success. We are looking for a motivated and hard-working individual to build their career as a Customer Service Representative at our North Sioux City, SD facility. You would be part of a small team of Customer Service Representatives who support each other to provide the highest level of service to the customer. This position requires strong organizational and logistical skills and the ability to multitask on multiple levels. Position Responsibilities: ● Take incoming calls from customers and process purchase orders ● Work with in-house teams to coordinate deliveries at customer sites ● Process sample requests ● Data entry and filing ● Respond to general and customer-specific emails, including customer complaints and issues ● Run credit reports ● Establish new customer accounts ● Provide support to the sales team as needed ● Create various customer reports as needed ● Generate quotes ● Follow up with customers in a timely manner Qualifications & Skills: ● Highly motivated, confident, energetic, with a positive attitude ● Proven ability to multitask, prioritize and manage time effectively while keeping strong attention to detail ● Strong written and verbal communication skills - proper grammar in emails, friendly professional demeanor on the phone, along with great listening ability ● Patient and able to handle complaints, even when handling difficult situations ● Analytical, ability and eagerness to solve problems ● Exceptional work ethic, willing and driven to succeed ● A self-starter ● A team player ● A high degree of honesty and integrity Education and Experience: ● Associate’s degree -- ideally in a business-related field or commensurate industry experience ● Computer literate and proficient with Microsoft Office (NetSuite experience preferred but not required) ● 5+ years’ experience in customer service utilizing CRM technology ● Demonstrated experience supporting top key accounts in all aspects ● Knowledge and experience with basic accounting ● Knowledge of transportation and logistics processes - experience with international shipping a plus Location: North Sioux City, SD Compensation: $55,000 Employment Type: Full-Time / Salary Non-exempt Travel: Benefits Offered: We offer excellent benefit packages and employee programs including paid time off, paid holidays, medical, dental, vision, life insurance, disability insurance, FSA or HSA, 401k with Company match, EAP, employee discounts, and a casual work environment with excellent career development opportunities.
Customer Service Representative - San Diego, CA
Job Summary: Innovive is a consistently growing B2B manufacturing company serving the biomedical research industry. We value hard work and credit the team for our success. We are looking for a motivated and hard-working individual to build their career as a Customer Service Representative at our North Sioux City, SD facility. You would be part of a small team of Customer Service Representatives who support each other to provide the highest level of service to the customer. This position requires strong organizational and logistical skills and the ability to multitask on multiple levels. Position Responsibilities: ● Take incoming calls from customers and process purchase orders ● Work with in-house teams to coordinate deliveries at customer sites ● Process sample requests ● Data entry and filing ● Respond to general and customer-specific emails, including customer complaints and issues ● Run credit reports ● Establish new customer accounts ● Provide support to the sales team as needed ● Create various customer reports as needed ● Generate quotes ● Follow up with customers in a timely manner Qualifications & Skills: ● Highly motivated, confident, energetic, with a positive attitude ● Proven ability to multitask, prioritize and manage time effectively while keeping strong attention to detail ● Strong written and verbal communication skills - proper grammar in emails, friendly professional demeanor on the phone, along with great listening ability ● Patient and able to handle complaints, even when handling difficult situations ● Analytical, ability and eagerness to solve problems ● Exceptional work ethic, willing and driven to succeed ● A self-starter ● A team player ● A high degree of honesty and integrity Education and Experience: ● Associate’s degree -- ideally in a business-related field or commensurate industry experience ● Computer literate and proficient with Microsoft Office (NetSuite experience preferred but not required) ● 5+ years’ experience in customer service utilizing CRM technology ● Demonstrated experience supporting top key accounts in all aspects ● Knowledge and experience with basic accounting ● Knowledge of transportation and logistics processes - experience with international shipping a plus Location: North Sioux City, SD Compensation: $57,000 - $60,000 Employment Type: Full-Time / Salary Non-exempt Travel: Benefits Offered: We offer excellent benefit packages and employee programs including paid time off, paid holidays, medical, dental, vision, life insurance, disability insurance, FSA or HSA, 401k with Company match, EAP, employee discounts, and a casual work environment with excellent career development opportunities.